Why Offering Call-to-Message
Always give consumers the option to communicate in their channel of choice
The business benefits of messaging are incredible
Minimize the amount of missed interactions with a potential customer and start the relationship off on the right foot by using their preferred method of communication — text messaging. 98% of text messages are read within the first 2 minutes of receipt
Maximize productivity & reduce costs
One employee can only handle one phone call at a time, messaging offers far greater concurrency. Layer on AI-powered chatbots to handle inquiries like scheduling appointments and answering FAQs to further increase productivity and ultimately reduce operational costs.
Consumers overwhelmingly prefer messaging to phone calls when starting a conversation with a business — in fact 8 out of 10 consumers select messaging when presented with both side-by-side. By giving consumers the option to get off hold and message instead, businesses see dramatic increases in customer satisfaction, with many peaking as high as 95% CSAT.
4 easy steps to get up and running with Call-to-Message
We'll set up your SMS number
Let us know your preferred area code and we’ll secure and SMS number for your business.
You'll provide 3 recordings
*You’ll receive a text message from ‘Your Company’ shortly.
We'll configure the Call-to-Message app for your SMS number
This includes the ability to detect inbound call flows, uploading the recordings and triggering the introductory text message from your business to the consumer.
You'll adjust your automated attendant / IVR greeting
This includes slightly amending your greeting recording to offer the text messaging option along with adding a new menu option that forwards callers your SMS number. This step must be completed last.