Turn phone calls into messaging conversations with Call-to-Message

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Why Offering Call-to-Message

Always give consumers the option to communicate in their channel of choice

Call-to-Message gives consumers the capability to instantly switch from a phone call to a text messaging conversation by selecting an option in your IVR or automated attendant. Messaging is already the preferred method of communication for consumers in their personal lives, now they can have that same option for communicating with your business. Messaging means consumers won’t have to wait on hold to get answers to questions, schedule appointments or make transactions.

The business benefits of messaging are incredible

Increase sales

Minimize the amount of missed interactions with a potential customer and start the relationship off on the right foot by using their preferred method of communication — text messaging. 98% of text messages are read within the first 2 minutes of receipt

Maximize productivity & reduce costs

One employee can only handle one phone call at a time, messaging offers far greater concurrency. Layer on AI-powered chatbots to handle inquiries like scheduling appointments and answering FAQs to further increase productivity and ultimately reduce operational costs.

Improve CSAT

Consumers overwhelmingly prefer messaging to phone calls when starting a conversation with a business — in fact 8 out of 10 consumers select messaging when presented with both side-by-side. By giving consumers the option to get off hold and message instead, businesses see dramatic increases in customer satisfaction, with many peaking as high as 95% CSAT.

4 easy steps to get up and running with Call-to-Message

We'll set up your SMS number

Let us know your preferred area code and we’ll secure and SMS number for your business.

You'll provide 3 recordings

*You’ll receive a text message from ‘Your Company’ shortly.

Thank you.

We'll configure the Call-to-Message app for your SMS number

This includes the ability to detect inbound call flows, uploading the recordings and triggering the introductory text message from your business to the consumer. 

You'll adjust your automated attendant / IVR greeting

This includes slightly amending your greeting recording to offer the text messaging option along with adding a new menu option that forwards callers your SMS number. This step must be completed last.

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