Conversational Commerce Consulting
Some brands have adopted conversational commerce faster than others. Yet other factors must also be weighed when measuring a brand’s maturity with conversational commerce, including how many messaging channels it has enabled, the volume of use, and how bots and automation are being used.
Know your Conversational Quotient™ score
Specifics conversational commerce metrics to determine how conversational your brand is.
How many messaging channels does the brand have enabled and what scale is the brand routing conversations through these channels?
Is the brand using automation, how advanced is this automation, and how deeply is it applied across channels, use cases, and scenarios?
Use Case Maturity
Has the brand deployed conversational commerce across a diverse set of consumer intents that span customer care, support, sales, and marketing?
Become a conversational commerce leader in your industry
Each industry has been analyzed to review key insights and results achieved by the industry leaders in conversational commerce. Knowing your Conversational Quotient™ will help your brand to take the necessary actions to become a leader in the industry.