Conversational Commerce Consulting

Some brands have adopted conversational commerce faster than others. Yet other factors must also be weighed when measuring a brand’s maturity with conversational commerce, including how many messaging channels it has enabled, the volume of use, and how bots and automation are being used.

Know your Conversational Quotient™ score

Specifics conversational commerce metrics to determine how conversational your brand is.

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Messaging Channels

How many messaging channels does the brand have enabled and what scale is the brand routing conversations through these channels?

Automation Maturity

Is the brand using automation, how advanced is this automation, and how deeply is it applied across channels, use cases, and scenarios?

Use Case Maturity

Has the brand deployed conversational commerce across a diverse set of consumer intents that span customer care, support, sales, and marketing?

Become a conversational commerce leader in your industry

Each industry has been analyzed to review key insights and results achieved by the industry leaders in conversational commerce. Knowing your Conversational Quotient™ will help your brand to take the necessary actions to become a leader in the industry.

Average maturity

Retail

Telco

Travel

Financial Services

Technology

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